Frequently Asked Questions

We provide three lawful services: 1) help you request the official replacement from the issuing institution; 2) handle forms, emails and progress chasing on your behalf; 3) while the official document is in process, produce a memorial replica from your own genuine credential information for personal keepsake and temporary display only.

No. A replica is not an official document issued by the school and must never be used for employment, visa, exam registration or any situation where a third party is asked to verify your qualification. Use the official reissued document for those purposes.

Certificate letters from schools in China usually take 2–4 weeks; overseas electronic transcripts take 1–5 business days, paper diplomas 2–8 weeks, plus international delivery time. We give an estimated timeline after assessment.

Clear photos or scans of your own certificate (both sides), the certificate number and award details. If the original is completely lost, transcripts or verification reports can help us cross-check the information first.

Yes. Files are transferred over encrypted channels, access is minimized during production, originals can be deleted on request after delivery, and outer packaging carries no sensitive wording.

Pricing depends on document type, craftsmanship and quantity; replacement assistance is charged as a service fee, with school fees passed through at cost. We accept bank transfer, Alipay/WeChat Pay, PayPal and Wise, with staged payment for larger orders. See the Payment Methods page.

Tracked courier within China and DHL/FedEx/UPS internationally, with optional ID-verified delivery to the recipient. The package looks like an ordinary document envelope with no content markings.

High-resolution proofs are sent for approval before delivery; anything that differs from the approved proof due to our error is remade free of charge. Changes caused by incorrect client information can be remade at cost.